FAQ

WHERE ARE MY ITEMS COMING FROM?

• Our fulfillment house is located in USA, some of our specialty items are located in other countries such as China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

• For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. (Please keep this in mind when receiving deliveries).
• If you have any other questions, please email support and we will do our best to help you out.

RETURNS

• If you wish to get a exchange or refund please contact us by replying to the email you received when your order was placed. We cannot accept any returns until you have been issued an RMA.
• Refer to our Return Policy for more information: Shipping and Return Policy

CARE INSTRUCTIONS

• Most of our items can be machine washed in a light cold cycle.  We find they wash best when turned inside out first for both washer + dryer cycle. Certain items with tassels, rhinestones, lace, etc should be hand washed and laid flat to dry.  Also, knitted items should be hand washed as well.